Policies
Shipping & Returns
Everything you need to know about delivery times, order processing, exchanges, and returns at mandastore.
Shipping
How shipping works
We process most orders within 1 to 2 business days. Delivery timing depends on your location, selected shipping method, and product availability.
Processing times
Orders are reviewed, packed, and prepared for shipment Monday through Friday, excluding holidays.
Tracking updates
Once your order ships, you will receive a confirmation email with tracking details so you can follow every step.
Returns
Easy return guidelines
If something is not the right fit, you can request a return for eligible items within 30 days of delivery. Items should be unused and returned in their original packaging whenever possible.
Refunds are typically issued to the original payment method after the returned item is received and inspected. Final sale, personalized, and certain hygiene-sensitive items may not be eligible for return.
Common questions
Quick answers about shipping, delivery, and returns.
Where do you ship?
We currently ship to supported regions shown at checkout. Availability may vary by product and destination.
How long does delivery take?
Standard delivery usually arrives within 3 to 7 business days after dispatch, though timing can vary during peak periods.
Can I change my order after placing it?
If your order has not entered processing yet, contact us as soon as possible and we will do our best to help.
What if my package arrives damaged?
Please contact us promptly with your order number and photos of the item and packaging so we can review the issue.
How do refunds work?
Approved refunds are sent back to your original payment method after the return is received and inspected.
Are return shipping costs refundable?
Original shipping charges and return shipping costs are generally non-refundable unless the return is due to an error or damaged item.
Still need help?
Our team is here to help with order questions, delivery updates, and return requests.
Reach out if you need help before you buy or after your order arrives.